Service Delivery

I have just had the displeasure of waiting for call centre agents to answer calls and still be unable to assist.

Somehow, my number linked to my account is my number from four years ago. How this is possible I do not know, as I recieve all SMS's and previously had access to the app on my current, new number. Now that I have lost my authentication device and no longer have access to the APP, I am unable to make payments (URGENT PAYMENTS)

Only to be advised that I must go into a branch to rectify the issue.

This is absolutely not okay. In the middle of a pandemic I absolutely refuse to sit and queue in public spaces whilst being unvaccinated. I feel that ABSA should have more insight on issues like this and be able to remotely assist for something very simple like a number change.

I have been banking with ABSA close on 25 years and this lack of service is just alarming.