service counter, online data, cred.cards

Wanted transaction history for court case on one beneficiery for 2014year. Not online available like FNB. Must lodge a query to archives with cost R25+ per statement. Not what I want as rest of my detail is confidential. Pta North branch too busy, not enough staff and counter space. Takes 40 + minutes to get service. NEED MORE ONLINE FACILITIES AND AVAILABILITY OF TRANSACTION HISTORY FOR AT LEAST 5 YEARS. Will take load of from branches. AND then this new crab that credit cards must be reactivated. IF you have the detail to send me a sms you can fix your system problems on the cards involved. My card is very new and I dont have the time or the energy for this nonsense. Standing in shops with full trolleys just to be embarrased as the card dont want to take the transaction. On Sunday 11 Jan. 2016 also could not manage to draw cash???