Service Complain

I called absa contact center requesting a settlement letter 4 days back and even now I haven't received any. Every time when I call the contact center m getting different consultants who are taking me from pillar to post.And the first day when I called they said I will get that letter within 24 and 48 hours.

It shows clearly that someone doesn't want to do his and her work. How long does it take for one to get a simple settlement letter. I needed that letter as it like Wednesday but unfortunately no one is willing to take ownership and do his or her job. Clearly Absa hired *********** staff that don't know what to do. Now m being told that my account is not fica compliant whereas all along it was fica compliant.

Everytime when I call I get different reference numbers with no resolution. I cannot spend the whole week calling one line to get one thing.

Regards Confused client