Service charges and payment relief plan disappointment

I have a gold cheque account that only has about 2 transactions a month. A deposit and a loan debit order. However I get service charges that are well over R300 I don’t know how this is possible. Because we are abiding by the law and staying home you think it’s ok to ***** money from people’s accounts? I complained last month about applying for a payment relief plan online and was informed I would be contacted and at the end of April the exact amount was deducted from my account. Considering that interest rates have been lowered and I app**** for the relief plan I was really disappointed. I was then emailed and given a number to call. Considering you took all the money in my account I don’t know where you think I will get money to call your call centre and listen to your music for hours while being told you are busy. I am very disappointed with this bank. Don’t offer online services if you aren’t going to abide by them.