Service by an *********** staff at branch

I opened a cheque account around September 2014 at N1 city branch of ABSA. The consultant who processed this did not transfer my absa rewards membership from my service account to my new cheque account even though I was very clear that I am going to close it after I informed other companies that he could not transfer.<br> <br> In November I changed my transnational savings account to a true save account. With this arrangement now no debit order could go off from this account and this has resulted in my absa rewards premium being declined and there has been no calculation of points/rewards for the past three months. Because the decline happened not because I did not have money to pay but because of the switch that someone who could do it did not do it. I want to be paid those rewards.<br> <br> I've went to a branch in Parow and Mitchell's Plain already seeking assistance to resolving this matter with no success. When I phone the rewards section they say I'll have to wait 8 days (which makes me angry) and I am still waiting till today.<br> <br> The only resolution that I'll accept will be to have my rewards calculated for the past three months.