CI
Colin I

1 reviews | Active since Oct 2014

10 Apr 2021, 06:56

Service at Absa Regional office, Port Elizabeth.

Early April, could be the 1st I visited the Absa Regional office in Port Elizabeth in William Moffett road to confirm that my vehicle's outstanding balance had been settled and also to arrange to get the registration papers on both my vehicles as both accounts had now been settled. At the main entrance to the branch I was met by a security officer, neatly dressed, extremely friendly, he addressed me in my home language which is Afrikaans, enquired as to the reason for my visit and walked with me to the reception counter where two ladies were sitting. After explaining what my needs were, the one lady left us while I completed a visitors page. The other lady, unfortunately I never took names, escorted me down the passage where the first lady was already on the phone with the accounts department, going through the "for account, press 1, and for consultant press 4" process. One is used to someone telling you to walk down the passage and go to the second door on your left, this lady walked with me to the office and left me in the care of the second lady. Once the correct last button was pressed I had to confirm personally who I am and where I stay, The consultant on the line confirmed that both accounts had been settled and confirmed that both vehicles registration papers would be send to Absa Branch at 6th ave shopping mall in Walmer. This ended the process for me. Now this kind of friendly service one does not experience anymore in the new SA, service is generally up to maggots, but I would like to report this and I can assure you that I would recommend their service any time to any person. Wonderful experience, and I am proud be a client of Absa Bank.

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Replies (1)
Absa
Absa's reply12 Apr 2021, 11:47
Official
Dear Colin 

It is indeed pleasing to receive complimentary remarks about staff that have given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
 
Regards

 Lebogang Mashiane 
 Specialist Case Manager
 Customer Value Management