Service and feedback

I would like to express my dissatisfaction with the service I am receiving from Mr Mafu at the absa bank stone towers branch in king Williams town.I went to see him on the 19/01/2015 to put in a notice on my AIMS investment account.I received a call from him the following day telling me that the systems were down in Joburg therefore they can nlt put in my request at the time.Today is 2 weeks that I still have not received my money and nor has he bothered to call me to give me any feedback as to what maybe going on.It really surprises me that Absa would go on 2 weeks without their systems functioning.On a normal case I would get my money in 5-7 working days but now it has been 2 weeks and there is absolutely no word on it.I really do not understand this mans work ethic as it is not the service I am used to at Absa.