********** service and customer apathy as a whole

I have been in financial disarray since joining the bank as a private client since last year, and this has had such a negative impact on my financial and mental health. Not only did my banker not disclose just how onerous the bank account is. She resigned shortly after that, with my debit order switching now left in my hands. To the extent that my credit score has been seriously negatively affected from day one. I was with the same bank for almost 24 years before I joined ABSA, but in 6 months, the financial reputation I had built for myself had nearly collapsed due to miscommunication, lack of commitment in carrying out the promises we are made when we move from other trusted institutions and the apathy we face at branches. I would 1000% NEVER recommend this bank to anyone who takes their financial life seriously. My credit score has even gone down since I joined because of the months of missed payments due to bankers who don't do their job properly - utterly disgusted by how I have been treated by this bank since day 1.