Service and Attitude

<p>Yesterday i went to the enquiries counter as instructed by Absa finance to collect a document</p> <p>on behalf of my wife , who had been told by Absa finance that she must write a letter says she allows me to collect the document with her id and mine .The ladies were very unhelpfull ,saying it was against policy , i tried to ask them to phone absa finance to find out why they told my wife that i could collect on her behalf.</p> <p>What a waste of time</p>