*********** service

I am having a bad month financially and have been paying my Homeloan with absa regularly with no issues. I called them well in advance to do Payment arrangements and I was told no problem. On the debit order date it was debited I called for a reversal and I was told to wait 3 days when I called after 3 days they say it’s declined and I was not told that it can not be done on both my calls. I am here with a negative balance on my account and no food for my kids.