RE
Rentia E

1 reviews | Active since May 2017

11 Jul 2019, 11:42

Seropa Lewaba; Absa Nothmead STAR.

What an amazing experience with Seripa Ledwaba from Absa Nothmead in Benoni!

Arriving at a branch on a Saturday afternoon just before closing time, you prepare yourself for the worst. The usual response is come back Monday, Not Seripa, she acted like I was the 1st customer of the day, went far beyond what I could ever expect.

I didn't tell her that I need to make debt to prove I am credit worthy to buy a house, the real estate agency suggested that I open a credit card to prove some debt on my credit profile, I went to the branch and was declined due to not having a credit rating due to not having debt in years. Instead of sending me to go open some silly clothing account, Seripa looked through my statement and immediately suggested that I take a home loan due to my current rent payments. She saw me as a future customer that can grow her company - This is so Rare.

She then went out of her way to do what was needed to get my credit approved and I didn't have to call her once, she has been notifying me every step of the way. We are even at a nick name phase in our relationship. Due to her - I will do all of my future credit through her and Absa.

Well done and thank you Seripa - You are a star!

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Replies (1)
Absa
Absa's reply11 Jul 2019, 16:22
Official
Hi Rentia, Reference number C-***8. It is indeed pleasing to receive feedback about staff who passion and commitment when interacting with our clients. With reference to the complimentary remarks we received about Seripa Ledwaba, we thank you so much for taking time to share this wonderful experience with us. We have communicated your appreciation to Seripa and her Management. We trust your future dealings with Absa will continue being pleasant. Thank you, Rentia.