IM
Izelle M
1 reviews | Active since Jan 2018
13 Jan 2021, 13:22
Seriously ridiculous
I have an urgent enquiry and have been emailing since September 2020. I have made one call after the other...without any response. I have just tried the head office in JHB and even the receptionist was clueless as where to refer me to. This is seriously ridiculous.
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Absa's replyOfficial
13 Jan 2021, 14:58Dear Izelle, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback / resolution via email or making contact with you telephonically within 4 hours. I look forward to being of service to you. Vanessa Crowe
Best regards,
Absa's reply13 Jan 2021, 14:58
Official
Dear Izelle, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback / resolution via email or making contact with you telephonically within 4 hours. I look forward to being of service to you. Vanessa Crowe
Best regards,