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lynne S

1 reviews | Active since Jul 2016

12 Sept 2024, 12:00

Seriously not a great idea

Dealing with you is like pulling teeth, I should have known that when I opened accounts for both my kids and it already started as a huge issue that dealing with you in future would be a headache as well. I emptied my kids accounts and moved them to discovery. They were promised rewards on all their accounts and this part never happened. My son signed up for online banking instead of the banking app, what a nightmare as they wanted us to go the branch to sort this out. Stood there in a line for over an hour and walked out. You really need to up your customer service. There is just 1 line in the bank, 2 people to assist and they cannot even assist with everything.

0
Replies (2)
Absa
Absa's reply12 Sept 2024, 12:42
Official
Dear Lynne Singleton Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number to your complaint is C-***8. Kind regards,Group Customer CareRezona Louw

Best regards,

Absa
Absa's reply16 Sept 2024, 10:45
Official
Dear Lynne Singleton

We refer to your complaint posted on Hellopeter.

Please accept our sincere apology for any inconvenience caused.

The reference number for your complaint is C-***8.

Kindly provide our office with the account or ID numbers of your children by the close of business on 16 September 2024 to ensure effective investigation and feedback.

Regards,

Rezona Louw

Specialist Case Manager: Social Media
Customer Value Management: Customer Care

T +11 ***

Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa

www.absa.africa

CONFIDENTIAL

Best regards,