Serious problems with our Absa Life Funeral Policy

<p>Good day,</p> <p> </p> <p>It is now for the last +- a week that we are struggling with corrections on our Absa Life Funeral Policy, we have sent them numerous e-mails, also with a CC to the main call centre of Absa, when we decided to phone them yesterday morning ( which is costing us money - we are pensioners ), just to have done the following :</p> <p> </p> <p>- By unforseen circumstances, our monthly premium was returned on the 1st August 2017, and we just wanted them to re-present the debitorder, once again, as we rectified the problem with our bankers. The lady that assisted us, yester day, was very kind and helpful, but she advised us, to phone again today, because then they would have been advised of the returned debitorder. We phoned them just now, and the gentlemen that that tried to asist us, was so terribly rude, because suddenly, when questioning the security details suddenl found that they still have our old address details and contact numbers, and refused to assit us any further, that we have to go to the nearest Absa Branch in order to do that, that is now the changing of our address details and contact numbers and arranging for the debitorder for August 2017, to be represented ! I find this outmost ridiculous, our nearst branch is 25 km's away, and why cannot this be done per e-mail ? we could only manged, yestreday to correct the beneficiaries on the policy, and when she confirmed that that corrections would be e-mailed to us, in 48 hours, since yesterday.</p> <p> </p> <p>We wishes this to be rectified, in total, ASAP, please and confimed by e-mail, ASAP !!</p> <p> </p> <p>Thank you and kind regards, God Bless !!!!!!!</p> <p> </p> <p>Kobus & helena Theron.</p>