Serious Complaint: My Identity used as Suretyship / Collateral for Millions Suretyship

I have an alleged Suretyship Debt with ABSA that I don’t know about. I discovered through the credit bureaus (Credit Record) after being declined of a credit facility, that ABSA had obtained a Court Judgment against my name involving millions of rands and that a suretyship had allegedly been linked to me as collateral ,all without my knowledge, approval or My signature not to mention that my finances don’t qualify for such facilities. My credit profile has been severely affected by this incident, causing ongoing financial prejudice, emotional trauma, reputational harm and significant financial costs. A suretyship was signed using my Identity, All internal departments of ABSA including ***** / Risk and Legal failed to pick up that I am being de*****ed. I never signed up for a loan or suretyship with ABSA and I definitely never got those funds (Check Your records). I was never served with letters of demand. I was never served with summons. I was never contacted by ABSA’s ***** Department, Risk Department or any relevant division while this matter was allegedly unfolding not even a call. A serious legal and financial matter was opened and processed against my name without my knowledge, participation , awareness or permission and I want to know why. Since 2019, I have exhausted every escalation process available to me within ABSA. I first approached the ***** Department, thereafter the Complaints Department, and later escalated the matter further to ABSA Group Legal and other relevant departments. To date, I have still not received proper transparency, cooperation or meaningful assistance from ABSA. I have now been forced to spend substantial money appointing attorneys in an attempt to access documents and understand how this situation arose. My attorneys have formally requested banking records, signed agreements, court-related documents and proof of the alleged suretyship from multiple ABSA departments, including Group Legal and ***. ABSA acknowledges receipt of the emails, yet continues to ignore or withhold the requested documentation without explanation. I am simply asking ABSA to show me the documents allegedly re**** upon and where I supposedly signed. Before any consumer can meaningfully exercise their legal rights, they should at minimum have access to the documents allegedly giving rise to the debt and court judgment. It is deeply concerning that a major financial institution can pursue legal action affecting consumers while failing to cooperate when formal requests for supporting documentation are repeatedly made through attorneys. I now request urgent intervention from senior management at ABSA to: • provide all signed agreements and alleged suretyship documents; • provide all court-related documents re**** upon; • provide proof of service of any letters of demand or summons allegedly served; • assign a responsible representative to engage directly with my attorneys; • explain why repeated formal legal correspondence continues to be ignored. If this matter continues to be ignored, I will have no option but to escalate it through every available legal, regulatory and consumer protection channel including the Banking Ombudsman. At this stage, I am simply asking for transparency, accountability and access to the documents ABSA allegedly relies upon.