Sent me a credit card with me to find out its not valid

I would like to find out how ABSA Premium banking approves my credit card to only find out a week later that the card was not approved due to proof of address. How does one indicate that it's approved and they deliver the card to my door step to find out a week later when calling ABSA to find out my limit etc the card was not approved. I sent the documentation numerous times and even had to sit one day at home (not go into work) so that the card could be delivered to my home address????!!!! I called the call centre now and the lady told me that I must re-apply as the card was declined for not submitting the right documents. When asking to speak to a supervisor I had to hold on with no luck of anyone answering. Pathetic Service