Sent from post to pole with no actual assistance to sort out my issue

Good day,

I made a payment with my card online, the payment showed that it failed, however it went off from my account. I redid the payment and it was successful, however now I have 2 payments in my uncleared / pending statements of the same amount.

I called ABSA to try and reverse the first payment, I was sent from post to pole with no assistance whatsoever to sort it out.

This would be a business account. Please let someone from the right department assist.