1 reviews | Active since May 2010
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<p>I opened an account online on 24 May 2017. Upon enquiring on how long it takes I was advised that it taked 3 to 4 work days. After 4 days I called as I have not received a call or correspondence. I was told my documents were not received. I e-mailed the documents and called to confirm if it is received. On Friday, 2 June 2017 I was told I can go to a branch, that the account is active. On Saturday, 3 June I visited the Cleary Park branch and was told there that the account is not active and that it has a soft lock on it. I was given a number to call as the division that can assist does not work on weekends. I called today and was told they cannot assist me so I am now just wanting to know what is going on. I have sent emails and get automatic replies that someone will call but I dont get called. This is not on. Really. </p>
Dear Customer
Apologies for the inconvenience. Kindly provide us with the email address where documents were sent so we can trace them.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
Dear Customer
Apologies for the inconvenience. Kindly provide us with the email address where documents were sent so we can trace them.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
***
I would just like to know why Absa does not call customers when their emails say someone will call you. I have had an email today requesting my ID and payslip again. Couldnt's someone call on the 30th when I sent the email to say that the docs were not clear? Why wait for a complaint?
All want now is the money my employer transfered to that account to be refunded to me so I can cancel this application as Absa is treating me like a ********.
***
I would just like to know why Absa does not call customers when their emails say someone will call you. I have had an email today requesting my ID and payslip again. Couldnt's someone call on the 30th when I sent the email to say that the docs were not clear? Why wait for a complaint?
All want now is the money my employer transfered to that account to be refunded to me so I can cancel this application as Absa is treating me like a ********.
There is no money into the account
Best regards,
There is no money into the account
Best regards,
My manager made a transfer on 26 May 2017. Could it possibly be hanging somewhere as the account is not yet active? On his FNB account the payment shows as being successfull to account ***. The number I was given on 24 May 2017. But can someone call me with regards to getting the account open as I still have not received any clarity on the initial complaint of being sent from branch and then told to call
My manager made a transfer on 26 May 2017. Could it possibly be hanging somewhere as the account is not yet active? On his FNB account the payment shows as being successfull to account ***. The number I was given on 24 May 2017. But can someone call me with regards to getting the account open as I still have not received any clarity on the initial complaint of being sent from branch and then told to call
Apologies for the inconvenience. Kindly provide us with the email address where documents were sent so we can trace them.
Best regards,
Apologies for the inconvenience. Kindly provide us with the email address where documents were sent so we can trace them.
Best regards,
T he email address *** is it where the documents were uploaded ?
Best regards,
T he email address *** is it where the documents were uploaded ?
Best regards,
Is there at all a possibility that someone can call me so I can explain. I uploaded documents with the online application. I was then told that I must email the docs to creditadmin which I did a few times. Yesterday I received an email from Creditadmin requesting additional documents. Which I sent. Can someone please call and tell me what is wrong so I can understand this delay. ********** or ********** . PLEASE. I just need to know what the hold up is. Being told call this one and that one and speaking to a different person every time I call is not on as I need to explain again and then I get transfered to another.
Is there at all a possibility that someone can call me so I can explain. I uploaded documents with the online application. I was then told that I must email the docs to creditadmin which I did a few times. Yesterday I received an email from Creditadmin requesting additional documents. Which I sent. Can someone please call and tell me what is wrong so I can understand this delay. ********** or ********** . PLEASE. I just need to know what the hold up is. Being told call this one and that one and speaking to a different person every time I call is not on as I need to explain again and then I get transfered to another.