EB
Eduan B

1 reviews | Active since Aug 2013

06 Mar 2017, 12:48

Sent details 4 times still no feedback received on Claimno: ***

<p>I have submitted all documents 4 times to the home building insurnace e-mails (First time was 15 February 2017)</p> <p> </p> <p>Also phoned twice.</p> <p> </p> <p>I have not received any feedback.</p> <p> </p> <p>The emails used:</p> ********** **********

0
Replies (2)
Absa
Absa's reply06 Mar 2017, 14:38
Official

Dear Customer


Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd

EB
Eduan B's update20 Mar 2017, 11:59
Reviewer Update

Hi Daphne,

This was referred to Buhle Sithole and the problem has still not been resolved.

I have sent numerous e-mails to Buhle and he is not responding for the past week.

I managed to get hold of him this morning via phone-he said he would phone me back in 15-20 mins. I am still waiting for his call.

I am trying to phone him but he is not answering.

This is truly appalling service.