Sent application / documents numerous times!!!

I app**** online for a credit card on 16 Nov. Due to network/internet problems I didn't complete the application.<br> I therefore started a new application online and completed it on 17 Nov. <br> <br> I received an acknowledgement letter via email to request that I sent supporting docs. Which I then did. The call centre then phoned me yesterday to confirm that the application, that I first received an acknowledgement letter for, was the incomplete online application. The lady then asked that I re-send all the relevant docs and signed forms under the new (2nd) application reference number.<br> <br> When I initially sent the documents (under wrong reference number) I didn't send a copy of my ID that was certified. Since I made sure to send the correct documents this time round, as requested by the call centre, I certified a copy of my ID and told the call centre I will send everything to them immediately.<br> <br> This morning I received an email requesting that I send supporting docs AGAIN. Then I received an email to request that I send a certified copy of my ID, under the incorrect reference number.<br> <br> Please can somebody at Virgin finalize this application!<br>