selfish and unprofesional

Transaction went in my account while the card was with me, I called immediately to block my account. Went to de bank in de morning to open a case with them. 3 weeks later I went to the branch and they printed a letter that says. They can't be at fault, it's my responsibility to look after my card and pin. How the F can u say that to a client. This is de first time I ever reported such case n ABSA cut me out. How professional is that, I'm already looking at other banks to change my account. I'm really ****ed. I went to police n was told it sound like an inside job, the transaction doesn't show the location. They refuse to pay me n give me a lousy excuse.<br>