Self Serving and Greedy Banking Practices

The bank failed to downgrade my checque account, despite their branch consultant having falsely advised it was the only low fees option for receiving R350 SRD Grant. When i went to the bank November 2022, i was destitute as i was not receiving my grant (apparently due to a verifiable bank account). I had been in possession of their checque account for a year at the time of the visit, and was relieved to find (upon inquiry) that hat account was closed due to being dormant. I could have used it for the Grant but it would have been futile due to the monthly fees of R200. I then requested for a low cost (fees) account, and was advised by their consultant that i could only get another checque account, wich is R50 cheaper than the previous. I had no choice and accepted it, but later came across an AD online for a transactional account whith R4.90 monthly fees. I then went to their branch to request a downgrade, but it was denied to me, citing i chose the checque account and had to pay the outstanding monthly fees incurred. The consultant consequently denied i had specifically stated the purpose of opening the account.