Seems you are virgins even at customer service

My statement advises that I can pay my monthly installment using an Absa branch. I do so to close my account balance of R25.14, I pay R25.20. 3 months later I am receiving a statement to pay R50.00 as a bank charge for making payment...Really!? Why not include that cIause when you advise me to pay in that way? Call in and im told that is correct, it seems suddenly the only way to pay is eft to avoid a charge (should have told us before). And if I don't have online banking??? So I request an email of banking details so I can be rid of such a pathetic excuse for a service provider once and for all and I'm told that can not be done, ask for manager, again that can not be done either, ask for a call back from manager and hey guess what, can not be done either!! What can you do?? Say to the representative that I will go to hello peter, maybe then I will receive a call and I am told, yes maam, thank you! This is just ridiculous...it is my duty to inform my fellow consumers and more over my friends and family that deal with both virgin and Absa about such unprofessionalism. Time to switch guys.