MG
Mohamed G
1 reviews | Active since Jul 2011
26 Nov 2020, 12:30
Seems like nobody knows who to contact to settle a student loan
Really struggling to get hold of someone who can help me with a student loan, I was put through to ARA but they say they no longer deal with this, the call centre says they do deal with it, then I was requested to visit a branch to get the correct contact number, how is it that nobody knows who can help with settling a student loan?
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Absa's replyOfficial
26 Nov 2020, 13:50Dear Mohamed
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***4. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours .
Kind regards,
Daphne Le Grange
Group Customer Care
Absa's reply26 Nov 2020, 13:50
Official
Dear Mohamed
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***4. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours .
Kind regards,
Daphne Le Grange
Group Customer Care