GF
Glynis F
1 reviews | Active since Jul 2013
25 Oct 2017, 17:00
Security upgrade
I do internet banking at home. I do not have internet banking on my phone. However, the new security upgrade requires me to download an app to my phone. My phone can't do this. I went to the Knysna branch who couldn't help me. I spent the entire afternoon calling your internet help line as well as holding on for a manager. I was told by the consultant to get another phone!! This is not good enough. I have been with ABSA for 30 years and am not impressed at all. Kindly advise what I can do.
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Absa's replyOfficial
26 Oct 2017, 18:18Kindly advice us of the device used for further investigation
Best regards,
Absa's reply26 Oct 2017, 18:18
Official
Kindly advice us of the device used for further investigation
Best regards,
GF
Glynis F's updateReviewer Update
06 Nov 2017, 07:42Hi, my husband does not have a smart phone for his account and I have a Samsung J1 which does not work with this app. He was told by ABSA Knysna that it was not necessary to have a smart phone. I am not impressed that I now cannot get onto our accounts!!!!! If ABSA would like to supply me with a smart phone that can do the upgrade that would be fine. I am not prepared to spend money to sort this out. Please advise.
GF
Glynis F's update06 Nov 2017, 07:42
Reviewer Update
Hi, my husband does not have a smart phone for his account and I have a Samsung J1 which does not work with this app. He was told by ABSA Knysna that it was not necessary to have a smart phone. I am not impressed that I now cannot get onto our accounts!!!!! If ABSA would like to supply me with a smart phone that can do the upgrade that would be fine. I am not prepared to spend money to sort this out. Please advise.