security theft

my mum has been in 2 separate incidents where she has been followed after leaving ABSA Branch unfortunately, the 2nd time she was put in the car and her cards taken and money withdrawn.

not happy with branch telling setup, think you need to fix it as it has proven to be risky as customers are not safe, not enough security in the branch and staff is not attentive enough to be aware of what's happening in the branch. another one can't relax as we are not sure if it's an inside job that staff members are involved. liked lifestyle audit on staff