Security so good its bad!

Absa one thing about you is that your security features on your app and internet banking is tops! The problem is that it is irritating the hell out of me! For some reason my app gave me issues and i could make a eft payment. I then tried to log in on the website and also couldn't and now my app is also blocked! I went to the branch today and left again! I am not sitting in a queue for hours on end to sort this out! I phoned the contact center and they said there is nothing they can do about this! I understand you need to protect both you and myself, but seriously!!! Get a dedicated person in the branch to deal with this! Now i am going to have to go back AGAIN and spend more time there!!