Security Concern Regarding My ABSA Credit Card

Good day,

My name is Velmans Seluma. A few weeks ago, I opened a credit card account with ABSA. Everything was working well until I increased my credit limit.

A few days after the limit increase, I started receiving calls. When the calls came through, Truecaller showed the name “ABSA Rewards *****.”

When I answered the calls, the callers told me that I had accumulated points from ABSA. They said if I converted those points into cash, I would receive R2,500. What surprised me was that they asked me to approve the transaction on my ABSA banking app. However, when the request appeared on my app, it looked like I was making a payment.

Because of this, I refused to approve the request. After the call ended, I immediately contacted the ABSA ***** Department and requested additional security measures.

My concern is: how did these ****mers know that I had recently increased my credit limit? Also, how were they able to send a request to my ABSA banking app? This situation makes me suspect that this could be an internal information leak, because my personal banking information somehow reached ****mers.

Unfortunately, I feel that ABSA has not done enough to protect me in this situation. I would like to understand:

How my personal information was obtained by ****mers

Who gave them access to my details

How they were able to send a request to my banking app

I would appreciate it if ABSA could investigate this matter and provide clarity on how my account information was compromised.

Kind regards, Velmans Seluma