Securecode?

I tried to pay my daughters visa application with me ABSA credit card yesterday and I was prompted for a securecode. I just finished my own with my business Standard Bank card which was a breeze. I phoned Standard Bank, they knew what I was talking about and assisted me over the phone to complete my transaction without any delay. They were friendly and so helpful. Well that was not the case with ABSA. I phone ABSA card division and was told to phone the Rosebank Brancn (closest to me). Immediately I thought weird but did phone them and I was told to come into the branch. When I told the lady I am not sure why I need to visit the branch she was adamant it was the correct procedure. I visited the branch early this morning and what hell. When I told the security guard (he was front of house) that I needed a securecode he directed me to the customer services queue. It was long! When I asked him to make double sure it was the correct thing to do he found the manager Millecent. She from the start was not impressed that I asked for the double check. She was rude, didn't listen to me and told me to fall into the queue. When I phoned the day before the response was that it will be a quick in and out of the bank. Well .. Not today. It took about 20min just to get to the teller. The teller had no clue what I was talking about and told me to phone ABSA cards. I told him they told me to come to the branch. He had no clue what a securecode was and after getting such excellent service from Standard Bank I was stunned that no one at ABSA Rosebank knew what I was talking about. He did try to help me but was also send from post to pillar by Forex (jip) and ABSA cards. I then told him to find the branch manager who insisted that I stand in the customer services queue and well she also didn't know what a SECURECODE was!! She didn't even listen to me when I told her what I need!!!!. I walked out for the branch after 2 hours with nothing. The card divisions was no use and told me over and over again I needed an OTP no. I phoned Standard Bank again and they assured me the secorecode is a standard for ALL banks in SA. So tell me what happened this morning? The manager was unfriendly and did not listen to my request. She could have saved me 2 hours if she was professional and did her job. After she couldn't get an answer from whoever she phoned (welcome to our hell trying to get anything from ABSA card of customer services) she just walked away.