VM
Vusi M

1 reviews | Active since Mar 2019

30 Mar 2019, 15:48

Secunda new mall ABSA *****

absa is a bank that employs **********, your money is not safe with Absa. I ordered a new card with Absa in Secunda new mall and went to the branch to fetch it today. The lady that was assisting me assumed that I was replacing a card, I noticed the card she had was wrong as mine is embossed and the one she had was an ordinary cheque card without my name embossed on it. I told her this before she can even activate it on their system, she said she hasn't received any embossed cards as yet but she went to check for the one that was delivered, she came back with the correct card and activated it and kept the INCORRECT one she initially had. To my surprise about 2 hours after I left the branch and an hour after the branch closed, I got messages that money is going out of my account and it was not me as I had my card with me. I called ABSA ***** line and they confirmed that the card number I have on me and the card number of the card that was used for this ********** activities are not the same, for a card to be used it has to be activated by a branch member, how was this card activated without my authorization and how did it leave the branch without being signed for by the account holder. Absa is not a bank to be trusted, its employees are **********. To be sure that the lady is the one who is doing this with my card, I asked the Absa ***** division when was the card that is used to do ********** activities activated, the ***** division told me that the card was activated today the same time I was at the branch. The ***** division told me that currently there are two cards active, the one used by the ********* and the one i have on me. The one I have on me was delivered last week at the branch and i went to activate it today, the one used by ********* was also activated today when I was at the branch. Absa workers are *********. What is surprising is that to show that the person knew what they are doing, immediately when I saw that the money is leaving my account I transferred the remaining one to another account and a few minutes after that Absa ***** division told me that the ********* tried purchasing with the card and it declined.

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Replies (1)
Absa
Absa's reply01 Apr 2019, 10:01
Official
Dear Client,
 
Thank you for bringing this matter to our attention and providing your ID to log an incident. We will investigate the matter and provide feedback once the matter has been resolved.


Regards
 Vanessa Crowe
 Group Customer Care
 Absa Bank Ltd