LA
Laverene A
1 reviews | Active since Jul 2010
24 Feb 2021, 23:29
SECTION 57 REGISTERED AS A NEW BOND INSTEAD OF ENDOR*****T
Your complaint reference C-***3 has now been closed. Please contact Daphne le Grange 113 303 037 for further information.
Please provide feedback on the service you have received.
Good OR Bad At Absa, we are committed to giving you exceptional service. Yours sincerely Absa Group Customer Experience
The matter remains unresolved as ABSA refuses to correct their mistakes made when doing the section 57.
Helpful (0)
Replies (3)0
Replies (3)
Absa's replyOfficial
25 Feb 2021, 16:44Dear Mrs. Accom,
We acknowledge receipt of your posting
Your further concern will be reviewed.
Your complaint reference number is C-***3.
Regards
Daphne Le Grange
We acknowledge receipt of your posting
Your further concern will be reviewed.
Your complaint reference number is C-***3.
Regards
Daphne Le Grange
Absa's reply25 Feb 2021, 16:44
Official
Dear Mrs. Accom,
We acknowledge receipt of your posting
Your further concern will be reviewed.
Your complaint reference number is C-***3.
Regards
Daphne Le Grange
We acknowledge receipt of your posting
Your further concern will be reviewed.
Your complaint reference number is C-***3.
Regards
Daphne Le Grange
LA
Laverene A's updateReviewer Update
26 Feb 2021, 06:47 Good day Pastor Accom
I trust all is well.
Thank you for bringing this matter to our attention, your complaint reference number C-***5
We note that we already provided you with feedback with reference number C-***3
Kindly be advise that we remain with the feedback dated 19 February 2021.
Kindly note that the bank cannot reinstate the rate concession of prime less 2.00% that was reflecting on the old agreement registered under the joint account names. Should you require the better rate, please visit the nearest Absa branch for a better rate application as the bank followed the correct process to register the section 57.
Trust you find the above in order and confirm we are closing our file herein.
Kind regards
Tsikani Mavis Mudzimu
Home Loans Customer Experience
Sales and Service Enablement
T +27 11 846 0174
M +***1
Email: ***ca
Absa,Towers West, 15 Troye Street, 4th Floor, Johannesburg, 2001, South Africa
www.absa.co.za
As above, matters remains unresolved as ABSA is not willing to address this issue.
I trust all is well.
Thank you for bringing this matter to our attention, your complaint reference number C-***5
We note that we already provided you with feedback with reference number C-***3
Kindly be advise that we remain with the feedback dated 19 February 2021.
Kindly note that the bank cannot reinstate the rate concession of prime less 2.00% that was reflecting on the old agreement registered under the joint account names. Should you require the better rate, please visit the nearest Absa branch for a better rate application as the bank followed the correct process to register the section 57.
Trust you find the above in order and confirm we are closing our file herein.
Kind regards
Tsikani Mavis Mudzimu
Home Loans Customer Experience
Sales and Service Enablement
T +27 11 846 0174
M +***1
Email: ***ca
Absa,Towers West, 15 Troye Street, 4th Floor, Johannesburg, 2001, South Africa
www.absa.co.za
As above, matters remains unresolved as ABSA is not willing to address this issue.
LA
Laverene A's update26 Feb 2021, 06:47
Reviewer Update
Good day Pastor Accom
I trust all is well.
Thank you for bringing this matter to our attention, your complaint reference number C-***5
We note that we already provided you with feedback with reference number C-***3
Kindly be advise that we remain with the feedback dated 19 February 2021.
Kindly note that the bank cannot reinstate the rate concession of prime less 2.00% that was reflecting on the old agreement registered under the joint account names. Should you require the better rate, please visit the nearest Absa branch for a better rate application as the bank followed the correct process to register the section 57.
Trust you find the above in order and confirm we are closing our file herein.
Kind regards
Tsikani Mavis Mudzimu
Home Loans Customer Experience
Sales and Service Enablement
T +27 11 846 0174
M +***1
Email: ***ca
Absa,Towers West, 15 Troye Street, 4th Floor, Johannesburg, 2001, South Africa
www.absa.co.za
As above, matters remains unresolved as ABSA is not willing to address this issue.
I trust all is well.
Thank you for bringing this matter to our attention, your complaint reference number C-***5
We note that we already provided you with feedback with reference number C-***3
Kindly be advise that we remain with the feedback dated 19 February 2021.
Kindly note that the bank cannot reinstate the rate concession of prime less 2.00% that was reflecting on the old agreement registered under the joint account names. Should you require the better rate, please visit the nearest Absa branch for a better rate application as the bank followed the correct process to register the section 57.
Trust you find the above in order and confirm we are closing our file herein.
Kind regards
Tsikani Mavis Mudzimu
Home Loans Customer Experience
Sales and Service Enablement
T +27 11 846 0174
M +***1
Email: ***ca
Absa,Towers West, 15 Troye Street, 4th Floor, Johannesburg, 2001, South Africa
www.absa.co.za
As above, matters remains unresolved as ABSA is not willing to address this issue.
LA
Laverene A's updateReviewer Update
17 Mar 2021, 16:04The bank did not follow the correct procedure and cannot charge initiation fees twice for the same bond. An amendment of the title deed was done and NO new bond was registered. We are being misled as clients because a section 57 is merely the transfer of a half undivided share of one party to another. I would like my R5 700 to be refunded as NO new bond was registered and this was confirmed by the bank officials and the attorney. This boils down to money being **********ly taken from clients due to the "system" used to do the section 57. I expect this matter to be resolved within 48 hours or I will seek legal help.
LA
Laverene A's update17 Mar 2021, 16:04
Reviewer Update
The bank did not follow the correct procedure and cannot charge initiation fees twice for the same bond. An amendment of the title deed was done and NO new bond was registered. We are being misled as clients because a section 57 is merely the transfer of a half undivided share of one party to another. I would like my R5 700 to be refunded as NO new bond was registered and this was confirmed by the bank officials and the attorney. This boils down to money being **********ly taken from clients due to the "system" used to do the section 57. I expect this matter to be resolved within 48 hours or I will seek legal help.