AvJ
André van Jaarsveldt
1 reviews | Active since May 2016
19 Jan 2022, 21:11
Second Reward voucher invalid
I am really pass disappointed that after my daughters original Burger King voucher was invalid, Absa provided us with a new voucher after a very long wait, only for the second voucher to be invalid as well. You can think what she think about Absa's Mega-U rewards program. If this is how Absa treat their young customers, I think it better for them to rather s**** the entire rewards program if they don't know how to properly manage it. Unless they get off by letting kids down.
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Replies (1)Absa's replyOfficial
20 Jan 2022, 10:37 Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***1. I will review and provide you with my specific contact details as well as an expected timeframe for further update/ feedback via email or contacting you telephonically within four hours. Looking forward to being of service to you. Kind regards Basani Hlungwane Customer Value Management Absa Bank Ltd
Best regards,
Absa's reply20 Jan 2022, 10:37
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***1. I will review and provide you with my specific contact details as well as an expected timeframe for further update/ feedback via email or contacting you telephonically within four hours. Looking forward to being of service to you. Kind regards Basani Hlungwane Customer Value Management Absa Bank Ltd
Best regards,
