Second problem with Absa in one month

It is so disappointing that I need to write a review to get a response from Absa. I got a response and resolve on an issue I raised on HelloPeter early this month and I was sent a link of an email. After experiencing another problem, going go to the bank and sending an email to the email linked to the first problem, my problem is still not solved. My SARS review payout was used to pay an overdraft on an Absa cheque account that was deactivated and which arrangements were made to pay it month end. I dont understand how Absa makes decisions about money paid into someone's account.