Second complaint to Hellopeter same problem

So my credit card got lost in the system after I updated my details with Absa now two months ago. I was then promised it would be delivered in a weeks time. Two weeks ago I posted a complaint on hellopeter after phoning the bank and receiving poor unhelpful service. After posting my add here I was quickly told someone was looking into the matter and would get back to me soon. Today again phoned the Walmer Park branch as nothing had been done.. So I Explained my situation again and was transferred to someone else then cut off. Thank you Absa for wasting my time. Seems the complaints department is on the same level as the actual branches here!!!