Second Complaint - No response ??

Last week I used this platform to complain about the lack of feedback on my new application<br> <br> Ilse from the complaints department then contacted me and promised to sort out the application<br> <br> Today is more than a week later- still no feedback on progress<br> <br> I want feedback on this today or I will cancel the application and make sure everyone knows how poor your service is ! Standard Bank helped me with a credit card within 5 days ! No one in your call centre can give me an update either