Second complaint due to no feedback

<p>I wrote a complaint on the 26th of July and received an email and response stating someone will contact me, Today is the 01/08/2016 and no contact. I contacted the call centre at the beginning of July and was informed that my debit order will be moved and the amout confirmed, I received an sms last week stating that my account was in arrears and then later that my credit card limit was dropped to R14000 from R2000. I was then charged R804 last week Friday without notification and this was never agreed to. If i am not contacted today and this issue is not resolved i am going to lodge a complaint with the FSB and the Ombudsman as i was misinformed by your representive.</p>