Second complaint after no contact

Virgin money doesn't respond to my concerns. By the look of things I am not the only one. I have sent all documents requested after provisional approval and heard nothing from you since my submission on the 18th of November. Call centre keeps on saying they sent a mail to new applications and they don't know how long it will be before they respond. Customer service is pathetic really!! I need that card before Friday. I also don't want a generic response that you send to everyone that a service consultant will contact me because it NEVER happens!!! I posted a complaint over a week ago and even today I am still waiting to be contacted by your consultant. SORT IT OUT VIRGIN MONEY!!!