SM
Sewela M
1 reviews | Active since Jun 2019
16 Aug 2022, 19:05
SECDRI Debit Order
ABSA bank there is an account called SECDRI debiting my account every month and I'm always reversing it. I've asked the bank to stop it from debiting also requested that i get notified of the new debit orders before they debit my account but that was not done. please assist I'm tired of this even thinking of changing my bank.
Helpful (0)
Replies (6)0
Replies (6)
Absa's replyOfficial
16 Aug 2022, 21:47Dear Sewela, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number is C-***1. I will review the matter, and provide you with an expected timeframe for further feedback. Kind regards, Basani HlungwaneCustomer Value Management Absa Bank Ltd
Best regards,
Absa's reply16 Aug 2022, 21:47
Official
Dear Sewela, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number is C-***1. I will review the matter, and provide you with an expected timeframe for further feedback. Kind regards, Basani HlungwaneCustomer Value Management Absa Bank Ltd
Best regards,
Absa's replyOfficial
16 Aug 2022, 21:51Please be advised that we sent an email requesting you to please provide us with the ID number or account number concerned for us to assist further.
Best regards,
Absa's reply16 Aug 2022, 21:51
Official
Please be advised that we sent an email requesting you to please provide us with the ID number or account number concerned for us to assist further.
Best regards,
SM
Sewela M's updateReviewer Update
17 Aug 2022, 09:58Hi Basani Hlungwane,Can you kindly contact me on ***
SM
Sewela M's update17 Aug 2022, 09:58
Reviewer Update
Hi Basani Hlungwane,Can you kindly contact me on ***
Absa's replyOfficial
17 Aug 2022, 15:37Hi Sewela,
Only receiving your message now. Sorry, I do not have access to the phone at the moment. I am currently in hospital and may not be out soon as I still await test results. Is there a way for you to either send via email the ID or account number via the email address ***ca.
Thanks
Only receiving your message now. Sorry, I do not have access to the phone at the moment. I am currently in hospital and may not be out soon as I still await test results. Is there a way for you to either send via email the ID or account number via the email address ***ca.
Thanks
Best regards,
Absa's reply17 Aug 2022, 15:37
Official
Hi Sewela,
Only receiving your message now. Sorry, I do not have access to the phone at the moment. I am currently in hospital and may not be out soon as I still await test results. Is there a way for you to either send via email the ID or account number via the email address ***ca.
Thanks
Only receiving your message now. Sorry, I do not have access to the phone at the moment. I am currently in hospital and may not be out soon as I still await test results. Is there a way for you to either send via email the ID or account number via the email address ***ca.
Thanks
Best regards,
Absa's replyOfficial
18 Aug 2022, 12:17Hi Sewela,
Trust you are doing well.
I tried reaching out to you using my cellphone number *** but the line is ringing.
Please advise on the most suitable time for me to contact you. Thank you.
Trust you are doing well.
I tried reaching out to you using my cellphone number *** but the line is ringing.
Please advise on the most suitable time for me to contact you. Thank you.
Best regards,
Absa's reply18 Aug 2022, 12:17
Official
Hi Sewela,
Trust you are doing well.
I tried reaching out to you using my cellphone number *** but the line is ringing.
Please advise on the most suitable time for me to contact you. Thank you.
Trust you are doing well.
I tried reaching out to you using my cellphone number *** but the line is ringing.
Please advise on the most suitable time for me to contact you. Thank you.
Best regards,
Absa's replyOfficial
18 Aug 2022, 20:02Dear Sewela Molaiwa, We refer to the above and note that we have not received a reply from you. We understand that you may be occupied at the moment and therefore request that at your most convenient time, reply and provide the requested information. Please be advised that we will be closing the case at end of day 19/08/2022 should we not receive the requested information. While we close the case, please be informed that we will still attend to your matter as soon as the requested information has been received. Looking forward to hearing from you soon.
Best regards,
Absa's reply18 Aug 2022, 20:02
Official
Dear Sewela Molaiwa, We refer to the above and note that we have not received a reply from you. We understand that you may be occupied at the moment and therefore request that at your most convenient time, reply and provide the requested information. Please be advised that we will be closing the case at end of day 19/08/2022 should we not receive the requested information. While we close the case, please be informed that we will still attend to your matter as soon as the requested information has been received. Looking forward to hearing from you soon.
Best regards,