EP
Echo P

1 reviews | Active since Nov 2010

03 Aug 2015, 14:44

***** the Client - Cash is king & we wont help!

I called ABSA to make a payment plan (last year)on my CC as I didn't get an increase & things like rent,insurance,loan payments etc all went up & I could pay the normal amount due.<br> <br> I was told to send a batch of forms.I told the lady that I don't get payslips,have no HR department & my commission fluctuates.She ignored that & ABSA kept sending me SMS's about the forms. <br> The time came choose between emergency payments towards car,medical issues etc or ABSA,who refused to lower my minimum or make an arrangement unless ALL the forms were in. FNB was 10000% easier and friendlier,previously,when it came to an arrangement.ABSA doesn't care.WE JUST WANT OUR MONEY! <br> <br> I couldn't pay & they wouldn't help to make it possible.<br> <br> I don't get payslips.<br> Half of the forms you want,I can't get! <br> I want to make payments but can only afford a certain amount! Take it or leave it! You have a **** attitude,no I will return the sentiment! <br> I have mailed the NCC and await a response and advice regarding the way ABSA operates in regards to the C.P.A. and whether it's correct procedure.<br> I will pay what I can..Done! Rude staff,messed up accounts department and harassment.<br> Ps.I refuse to answer UNKNOWN numbers

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Replies (1)
Absa
Absa's reply04 Aug 2015, 08:21
Official
Hello DamianM,


Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd