Schedule 1.4 acts of nature on policy-claim

I logged a call with the call centre on the 15 July and got a sms 16th July confirming my claim lodgement. Service providers were sent out to me to investigate my claim for my damages which were leakages in 2 of my rooms. Photos were taken by the 2 men on the 20th and 23 of my rooms damages and the roof. I then had to contact the call centre on 28 July 2015 due to the contractors informing that ABSA had been sent the report and photos. The cali centre agent, Thembi told me that Zanele Mo***eng was dealing with my claim and that she will call me about the outcome. No further call or email was received from Zanele or anyone from ABSA even though I emailed Zanele on 29th July, 2015. I then called in again on 30 July and spoke to Lungile who told me that she would get her manager Leigh-Ann Perunal to contact me on that day about my claim. This call never happened at all. On the 31 July 2015 I called in again and spoke to Mikateko Nkuna and she then could not explain but told me she will get Leigh- Ann Perunal to call or her manager. This tells me that my claim is done haphard and that part of the photos were sent to me not revealing all damages done to my house.I want all pics