kK
keabetswe K
1 reviews | Active since Jul 2015
29 Apr 2021, 14:17
******** CLIENTS TO TAKE OUT ABSA INSURANCE
I received a call from ABSA finance, requesting proof of insurance. I sent through proof of insurance on the 11/03/2021 to *** they didn't update my details and now they went and added insurance to my vehicle installment. I call them and they tell me they didn't receive my email, while this is a mistake from them I'm the one who has to suffer and be inconvenienced because ABSA forgot to update my details. I spoke to a guy called Ifanelo Langa who was not helpful at all and didn't sound like he wanted to assist. i have paid all my instalments and never missed even one but this is the treatment i get .this is DISAPPOINTING.
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Absa's replyOfficial
29 Apr 2021, 15:27Dear keabetswe Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***0 Kind regards, Rezona Louw Group Customer Care
Absa's reply29 Apr 2021, 15:27
Official
Dear keabetswe Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***0 Kind regards, Rezona Louw Group Customer Care