SE
Susan E

1 reviews | Active since Dec 2018

19 Jul 2019, 11:14

****med with NO SUPPORT FROM ABSA

I am amazed by this service, I was caught in a ****.. Trading ****, I reported this the same day to ABSA via email etc. The money was still in my account and not taken by the ******** I asked ABSA to stop the transaction and they sent me a mail to deal directly with the merchant. I have since one month later been trying and trying and have received no luck! Until this morning the link, email addresses etc does no longer exist. THANKS ABSA for your amazing support, and now loosing R35 000.00 of my hard earned money!

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Replies (1)
Absa
Absa's reply19 Jul 2019, 16:31
Official
  Dear Customer
 
 Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
 
 Kind regards
 Nthabiseng Sibande
 Customer Value Management Absa Bank Ltd 

Best regards,