****med by an Absa client.

Greetings, due to unforeseen circumstances, I had sent money to an account thinking its real. Only to find out that I've been ****med by an absa account holder and unfortunately I'm not a absa client. They told me there's nothing that they could do. They had even given me a case number but stil haven't been helped until today from last year. The slip is even worse than before you can't even see the deposit made luckily I have proof on my phone. How do I get my refund and why are they making it difficult because these ******** operate using their services to **** us.