****med and absa not assisting

I am a client of absa bank account number ***., and have been for many years. I am very dissapointed at the service that I received from Absa regarding a ****. On the 17th of April 2020 I was ****med by someone who posed as an estate agent, as I was looking to purchase land. I paid R103500 on the 17th of April, and only around August I realised that it was a ****. The funds were paid to Ithala bank and the ID number for account holder is ***. The matter was reported to the police case number 120/8/2020, and I called to inform absa as well and they told me that there is not much they can do. Surely banks have a ***** division that can trace up on these cases so that I can be refunded my money?? I even supp**** my case number that I received from the police station, but still absa is not assisting. Did they even try consulting ithala bank to see if they can resolve this? I have decided that I will now raise this up with the eff, I'm sure they will be able to assist me.