KT
Kimberly T

1 reviews | Active since Nov 2017

26 Jun 2020, 19:16

****

C-***0

After 3 weeks of trying to close my Cheque account with Absa, I was finally able to do it. I am annoyed that 3 weeks ago when I tried to close the account I was required to be pay R10. Two weeks later it had increased to R24, today I was practically forced to pay R74 on top of the R14 that was in the account so i paid R88 when I had been trying to close this account for 3 weeks. I bought a SIM card from Rain in March and Absa was supposed to clear the R1 charge which they failed to do and now I’m left having to pay money for an error that wasn’t even my fault. I’m so annoyed. I had to drive to the bank with my petrol to fix this issue that has been costing me money for months as I hardly ever used that account. Had I refused to pay that R88 I would still have the account and eventually would be black listed. I hate this bank honestly.

On the positive side. Martine Ramoroka who was at Absa Clearwater but moved was so helpful with this situation. She would call me almost daily and give me updates regarding the bank clearing the R1 charge. She honestly went above and beyond during these hard financial times. She honestly deserves a raise since you guys are ******** people off their money during these tough times.

0
Replies (1)
Absa
Absa's reply29 Jun 2020, 11:48
Official
Dear Kimberly

Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and make contact with you telephonically.
  
 Regards
  
 Lebogang Mashiane 
 Specialist Case Manager
 Customer Value Managemen