SAVING ACCOUNT STATEMENTS NOT REQUESTED

Since December 2014 Absa has been sending electronic statements to my husband at I. This service was never requested from Absa. Also, the statements we received today reflects old statements. And for this we must pay. Numerous emails to [Email Removed] gets responded with an automated email advising that an absa official will be in contact. For the last month, I have received numerous automated emails WITHOUT any official from absa contacting me. On Tuesday, 17 May I eventually received an email from Nathan Meintjies of Absa apologising and advising that the service has been cancelled. Again I sent an email to Nathan and copies the email address above enquiring as to when my account would be credited with the fees deducted for this service. Needless to say, another automated response with no response to date from Absa. This morning another statement was sent for my account as well as for my husband's account. Is this how absa makes their money? I have been a loyal client of absa for many years but their service sucks big time. Their fees are the most expensive and the time has come to move to a trustworthy bank.