nM
nndwammbi M
1 reviews | Active since Nov 2011
06 Oct 2020, 10:51
SASSA
My father is a pensioner that is receiving a grant from SaSSA with an outstanding bond with ABSA.
He has struggled to make his monthly repayment and had recently approached the bank in Louis Trichardt to try and have a reduced instalment.
He requested that R400 is affordable and the bank tells him it is not possible to reduce instalment to what he can afford. my question is, what happens next as he is unable to make your payments?
Do you refuse R400 and wait for him to fail on his instalments and take away his house?
Helpful (0)
Replies (10)0
Replies (10)
Absa's replyOfficial
06 Oct 2020, 11:35Dear Nndwammbi Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***7 Kind regards,Rezona Louw Group Customer Care
Absa's reply06 Oct 2020, 11:35
Official
Dear Nndwammbi Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***7 Kind regards,Rezona Louw Group Customer Care
nM
nndwammbi M's updateReviewer Update
07 Oct 2020, 14:42How much time do you need to have clarity?
nM
nndwammbi M's update07 Oct 2020, 14:42
Reviewer Update
How much time do you need to have clarity?
Absa's replyOfficial
07 Oct 2020, 15:22 Dear Nndwammbi Thank you for your posting.
Please note our office is still busy with the investigation on your complaint and will provide you with feedback once our investigation is concluded.
Kind regards,Rezona Louw Group Customer Care
Please note our office is still busy with the investigation on your complaint and will provide you with feedback once our investigation is concluded.
Kind regards,Rezona Louw Group Customer Care
Absa's reply07 Oct 2020, 15:22
Official
Dear Nndwammbi Thank you for your posting.
Please note our office is still busy with the investigation on your complaint and will provide you with feedback once our investigation is concluded.
Kind regards,Rezona Louw Group Customer Care
Please note our office is still busy with the investigation on your complaint and will provide you with feedback once our investigation is concluded.
Kind regards,Rezona Louw Group Customer Care
nM
nndwammbi M's updateReviewer Update
09 Oct 2020, 10:52Good day, Please confirm if the below is the final response, this came in yesterday from ABSA. All i was requesting was for ABSA to confirm if they will not be able to assist my father with a payment plan. I did not ask ABSA to get into arrangement with me hence i provided my father's contact details:
Is the below final?
Due to security reasons and system restrictions we are unable to assist you as a third party via an email request.
Kindly be advised that the account holder may contact us on ***as a dedicated consultant will be able to assist them accordingly or you may visit any Absa branch along with your aunt who needs to provide an ID document at the branch.
If you require any other assistance or information, please email us again at ***
Is the below final?
Due to security reasons and system restrictions we are unable to assist you as a third party via an email request.
Kindly be advised that the account holder may contact us on ***as a dedicated consultant will be able to assist them accordingly or you may visit any Absa branch along with your aunt who needs to provide an ID document at the branch.
If you require any other assistance or information, please email us again at ***
nM
nndwammbi M's update09 Oct 2020, 10:52
Reviewer Update
Good day, Please confirm if the below is the final response, this came in yesterday from ABSA. All i was requesting was for ABSA to confirm if they will not be able to assist my father with a payment plan. I did not ask ABSA to get into arrangement with me hence i provided my father's contact details:
Is the below final?
Due to security reasons and system restrictions we are unable to assist you as a third party via an email request.
Kindly be advised that the account holder may contact us on ***as a dedicated consultant will be able to assist them accordingly or you may visit any Absa branch along with your aunt who needs to provide an ID document at the branch.
If you require any other assistance or information, please email us again at ***
Is the below final?
Due to security reasons and system restrictions we are unable to assist you as a third party via an email request.
Kindly be advised that the account holder may contact us on ***as a dedicated consultant will be able to assist them accordingly or you may visit any Absa branch along with your aunt who needs to provide an ID document at the branch.
If you require any other assistance or information, please email us again at ***
Absa's replyOfficial
09 Oct 2020, 13:00Dear Nndwammbi Thank you for your posting.
Please note our office is still busy with the investigation on your complaint and will provide you with feedback once our investigation is concluded.
Kind regards,Rezona Louw Group Customer Care
Please note our office is still busy with the investigation on your complaint and will provide you with feedback once our investigation is concluded.
Kind regards,Rezona Louw Group Customer Care
Absa's reply09 Oct 2020, 13:00
Official
Dear Nndwammbi Thank you for your posting.
Please note our office is still busy with the investigation on your complaint and will provide you with feedback once our investigation is concluded.
Kind regards,Rezona Louw Group Customer Care
Please note our office is still busy with the investigation on your complaint and will provide you with feedback once our investigation is concluded.
Kind regards,Rezona Louw Group Customer Care
nM
nndwammbi M's updateReviewer Update
14 Oct 2020, 18:30Thank you, we will wait
nM
nndwammbi M's update14 Oct 2020, 18:30
Reviewer Update
Thank you, we will wait
Absa's replyOfficial
15 Oct 2020, 07:13 Dear Nndwammbi Thank you for your posting.
Please note our office has feedback on the complaint and tried to get hold of your parents but was unable to reach them.
Kind regards,Rezona Louw Group Customer Care
Please note our office has feedback on the complaint and tried to get hold of your parents but was unable to reach them.
Kind regards,Rezona Louw Group Customer Care
Absa's reply15 Oct 2020, 07:13
Official
Dear Nndwammbi Thank you for your posting.
Please note our office has feedback on the complaint and tried to get hold of your parents but was unable to reach them.
Kind regards,Rezona Louw Group Customer Care
Please note our office has feedback on the complaint and tried to get hold of your parents but was unable to reach them.
Kind regards,Rezona Louw Group Customer Care
Absa's replyOfficial
15 Oct 2020, 08:52Dear Nndwammbi Thank you for your posting.
Please refer to our email send to your personal email address.
Kind regards,Rezona Louw Group Customer Care
Please refer to our email send to your personal email address.
Kind regards,Rezona Louw Group Customer Care
Absa's reply15 Oct 2020, 08:52
Official
Dear Nndwammbi Thank you for your posting.
Please refer to our email send to your personal email address.
Kind regards,Rezona Louw Group Customer Care
Please refer to our email send to your personal email address.
Kind regards,Rezona Louw Group Customer Care
nM
nndwammbi M's updateReviewer Update
15 Oct 2020, 11:12Thanks
The branch was not able to assist my father hence we had to use this platform.
Please note that your mail has been received with gratitude and have responded to it
The branch was not able to assist my father hence we had to use this platform.
Please note that your mail has been received with gratitude and have responded to it
nM
nndwammbi M's update15 Oct 2020, 11:12
Reviewer Update
Thanks
The branch was not able to assist my father hence we had to use this platform.
Please note that your mail has been received with gratitude and have responded to it
The branch was not able to assist my father hence we had to use this platform.
Please note that your mail has been received with gratitude and have responded to it
Absa's replyOfficial
15 Oct 2020, 13:21Dear Nndwammbi Thank you for your posting.
Please refer to our email send to your personal email address.
Kind regards,Rezona Louw Group Customer Care
Please refer to our email send to your personal email address.
Kind regards,Rezona Louw Group Customer Care
Absa's reply15 Oct 2020, 13:21
Official
Dear Nndwammbi Thank you for your posting.
Please refer to our email send to your personal email address.
Kind regards,Rezona Louw Group Customer Care
Please refer to our email send to your personal email address.
Kind regards,Rezona Louw Group Customer Care