SARS refund paid into my Absa account in debt management

SARS paid my refund into my Absa cheque account which I have not used since December 2018, I abandoned the cheque account because of disgusting service I received from Absa.

I went to an Absa branch in White River on the 16th, and found that indeed the funds are in my old account which is now in debt management because of the unpaid banking fees. I was asked to bring proof of where the money comes from, I did on Saturday 17, August 2019 only to be told that the recoveries department personnel don't work on weekends. I had driven over 100 kilometers to provide them the documents they required.

They nevertheless emailed my documents, the ID copy, and a copy of my Sars ITSA. On Monday I checked in at Absa Polokwane to confirm receipt and confirm when is the refund to the savings account would be initiated. At White River I was told it would take 2 working days, Polokwane said it 2 to 3 days, today I am on the 5th working days and the refund has not been processed.

My plans for this week are in tatters, since I realized that Sars released my refund, I started to make plans of using the funds for my personal pressing and urgent matters. I don't know if I would ever recover from this situation Absa has thrown me into. This is bad service of a special kind for such a reputable bank, professional and respected financial institution.

Absa continues to render poorest service to its clients, I have no idea why Sars used the old Absa account in the first place, and now the same Absa is failing to just refund my portion after deducting what they felt they are entitled into. What is difficult for Absa to just refund my money and let me continue with my life.