SAPS Case number 201/3/2017 ***** via a Compromised Email

<p>Our emails were hacked and due to this a ********** payment were made. We reported this at our bank FNB but the payment were made to a ABSA account. FNB negotiated with ABSA not to release the payment. ABSA agreed to put a hold on the full amount until the ***** case were investigated. FNB and ABSA agreed that this was ***** and informed me that the money will be refunded to our account. I then received a mail from FNB that ABSA informed them that the account used in the ***** transaction had and overdraft and ABSA will use our money to pay off the overdraft on this account and only refund us with the difference. I did received the difference, but now ABSA is ignoring all contact from my side to explain why I’m responsible to pay off the overdraft on a ABSA account that were used in a ***** ****. Should ABSA say that this account is not the account of the ******** responsible for the *****, ABSA should know that they can’t use my money to pay off an overdraft account for a random client of ABSA. Where the security was of such a nature that ********* could use this account for ********** transactions.</p> <p> </p> <p>I tried to phone ABSA Banking ombudsman but after holding on for 59 min I gave up and put the phone down. If I try and log a call on the website for the Bank ombudsman, the complaint does not register. I would like to know how to contact ABSA. My Bank FNB is very helpful but due to a confidentiality agreement between banks FNB can’t give me the contact details for the person that handled this case to refund me part of the money. </p> <p> </p>