AP
Andre P

1 reviews | Active since Feb 2011

23 Apr 2015, 16:00

Samson is a rock star!

I received my new Absa Platinum Credit Card last week, and went online to activate notify me. <br> <br> Even though it showed me that everything was active, I didn't receive any sms' when I used the card.<br> <br> Two calls to the platinum line and a branch visit later and nothing worked. I was very frustrated that both my cheque account and saving account worked, but my credit card account simply didn't trigger any sms notifications.<br> <br> This morning I stopped at the Absa Branch in 180 Commissioner street and saw a guy called Samson at the customer service desk. Explaining my frustrations he quickly assisted me by deactivating the entire service and reactivating it on all my accounts. Like magic, it WORKED!!<br> <br> Samson was awesome, very friendly and very knowledgeable. Think he should be the one working with the Platinum Customers going forward!<br> <br> Thanks Samson, Thanks Absa

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Replies (1)
Absa
Absa's reply24 Apr 2015, 13:00
Official
Hello andredup88,


Dear Customer

It is indeed pleasing to receive complimentary remarks about staff that have given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bring this to my attention.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

Best regards,